Privacy Policy

Dated October 15, 2024

1. SCOPE OF THE PRIVACY POLICY

This “Privacy Policy” explains how your personal information that identifies you directly or indirectly, either alone or in combination with other information made available to us, is collected and processed by Sevilla Tapas Tour (“Sevilla Tapas Tour”, “we”, “us”) through your interaction with us via our Website, other points of sale where our services are promoted or offered, as well as those derived from your relationship with us.

Sevilla Tapas Tour complies with current regulations on the protection of personal data, established in the Organic Law 3/2018 of December 5, 2018, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDD). It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons (GDPR).

The use of the Website implies the acceptance of this Privacy Policy.

2. DATA CONTROLLER

Sevilla Tapas Tour is responsible for the processing of your Personal Information, as “Data Controller”, since it is responsible for deciding why and how your Personal Information is processed.

You can contact Sevilla Tapas Tour via the following means:

• Data Controller: Elio Hugo Sancho Tovani, trading as Sevilla Tapas Tour.
• Spanish identification number: 34053188D
• Address: Calle Adriano 18, 41001, Sevilla (Spain)
• Email: info@sevillatapastour.com
• Website: www.sevillatapastour.com

3. PERSONAL INFORMATION COLLECTED

Sevilla Tapas Tour does not collect any Personal Information while you navigate through the Website.

If you are interested in contracting or contract our Services through our Website, you will be requested to provide with certain Personal Information. Be informed that we may use a booking software and payment processor from a third-party provider which uses information security methods.

• Contact Section

Sevilla Tapas Tour may collect from you, for the purposes of contacting you at your request, the following data:

i) Identification and contact data: name and email address.

Purpose of processing: To assist you as a potential user, as well as manage your preferences, reservations, and sending commercial communications.

Legal basis: Processing of your Personal Information is necessary for the performance of a contract or pre-contract at your request, in relation to the management of your booking. In addition, your consent, as basis for sending commercial communications from Sevillas Tapas Tour. However, consent for commercial communications will not be required when the contractual relationship between us have been established.

• Booking a Sevilla Tapas Tour experience

Sevilla Tapas Tour may collect from you, in case you request a booking for a Group or you contracted our Sevilla Tapas Tour experience, the following data:

i) Identification and contact data: name, NIF (ID number), telephone number and email address, IP address.

ii) Financial data: credit or debit card (PAN+CVV2), which will be used for payment processing or, in case of refunds, the account number for which we need to process the refund.

iii) Special category: diet restrictions (allergy or food intolerances) or other relevant health conditions that are strictly needed-to-know for the provision of the Sevilla Tapas Tour experience (e.g. mobility issues).

Purpose of processing: Management of the reservations and provision of the Sevillas Tapas Tour experience as you have contracted our services.

Legal basis: Processing of your Personal Information is necessary for the performance of the contract you engaged with us in relation to our Sevilla Tapas Tour experience. Moreover, you consent to provide with strictly needed-to-know special Personal Information, since we may need to take special precautions or make some adjustments in our Sevilla Tapas Tour experience concerning to your health conditions.  Should your consent is not expressly granted, we will not be able to provide with the Sevilla Tapas Tour experience, therefore, we reserve the right to refuse your admission without refund to any Sevilla Tapas Tour experience or eject you from the Sevilla Tapas Tour experience.

Recipient: Our booking software and payment processor. As well as the Venues that we visit during the Sevilla Tapas Tour experience; provided, however, that we will only provide with the special conditions you communicated to us to ensure your food and medical safety, but under no circumstances, your identification, contact or financial data will be provided to the Venues.

• Use of images and photographs

Sevilla Tapas Tour may collect from you, in case you freely decide to provide us with the following data, while enjoying the Sevilla Tapas Tour experience or afterwards through our telephone number or via review in publicly available third-party sites:

i) Identification data: name and images or photographies.

Purpose of processing: We may use your photographies and reviews to promote  our Sevilla Tapas Tour experience and as a quality reference.

Legal basis: Your consent.

Recipient: The content of the review including the photographies or images you attached in publicly availay third-party sites (such as Google My Business) will be published in our Website. We may also use your Personal Information for promotional content on our Social Networks to promote our services, as well as advertising material for potential users or companies we are interested in collaborating with.

Under no circumstances we will publish or use photos of minors, even if you, as parent or legal representative, have freely shared them on third party sites.

• Customer Service

Sevilla Tapas Tour may collect from you the Personal Information that you provide when you contact us through our Website, email or address.

Purpose of processing: Management of your request.

Legal basis: Your consent.

• Feedback and surveys

Sevilla Tapas Tour may request you to provide with information that may contain your Personal Information about an accident, illness or incident that occurred during Sevilla Tapas Tour experience or some other feedback.

Purpose of processing: Investigate any complaints and improve of the services we offer.

Legal basis: Our legitimate business interest to investigate and resolve complaints, continually improve our Sevilla Tapas Tour experience, and user service, or where we have a legal obligation to do so.

4. PERSONAL INFORMATION RELATED TO MINORS

Our Sevilla Tapas Tour experience is not directed to persons that are under legal age and persons that are under legal age shall refrain from using this Website.

We do not intend to collect Personal Information from minors. If you are a parent or legal representative and you are aware that your child or tutored has provided us with Personal Information, please contact us.

However, minors are allowed to enjoy our Sevilla Tapas Tour experience, if they are accompanied with at least, one of the parents or legal representative; provided however, that parents or legal representative shall consent the collection and use of the Personal Information of the minor which shall be collected and processed only in those cases established in Section 3 “Booking a Sevilla Tapas Tour experience”, but limited to identification data and special category information to ensure the minor’s food and medical safety during the Sevilla Tapas Tour experience.

Purpose of processing: Provision of the Sevilla Tapas Tour experience.

Legal basis: Consent expressly given by one of the parents or legal representative; provided, however that in case consent is not expressly granted, we will not be able to provide with the Sevilla Tapas Tour experience. Should your consent is not expressly granted, we will not be able to provide with the Sevilla Tapas Tour experience, therefore, we reserve the right to refuse your and minor’s admission without refund to any Sevilla Tapas Tour experience or eject you and the minor from the Sevilla Tapas Tour experience.

5. TRUTHFULNESS AND AUTHENTICY OF THE PERSONAL INFORMATION

Users guarantee the truthfulness and authenticity of the information and data they provide through the use of this Website. Any false or inaccurate statement that may occur as a result of the information and data provided, as well as any prejudice that such information may cause, shall be the sole responsibility of the Users.

6. PROTECTION AND SECURITY MEASURES

Our Website use data security technologies such as network and application firewalls and access control procedures to prevent any unauthorized access to data and guarantee data confidentiality.

Furthermore, payments are made through our booking software and payment processor which has in place secure payment systems.

Sevilla Tapas Tour has implemented technical and organizational measures necessary to guarantee the security and integrity of your Personal Information to prevent the loss, alteration and/or unauthorized use of the same by third parties.

7. RETENTION OF PERSONAL INFORMATION 

Sevilla Tapas Tour will only retain your Personal Information for as long as necessary to fulfil the purpose for which they were collected or to comply with legal or regulatory requirements.

For commercial communications, feedback and surveys in order to facilitate your future reservations or to send commercial communications, we will keep your Personal Data until you tell us otherwise.

For use of images or photographies, in order to promote our Sevilla Tapas Tour experience, we will keep your Personal Data until you tell us otherwise.

Withdrawal of your consent for for commercial communications, feedback and surveys and use of images or photographies will not prejudice the lawful collection and use made by us prior to your revocation.

8. YOUR RIGHTS

• Right of access: Right to obtain confirmation as to whether or not we are processing personal data concerning you.

• Right of rectification: Right to request the modification or rectification of your data in case they are inaccurate, incorrect, obsolete or incomplete, to request its correction or updating. Such rectification shall be subject to the verification of accuracy.

• Right of erasure: Right to request that your data be erased or deleted due to unlawful data processing, due to the disappearance of the purpose for which the data was processed or collected.

• Right to revoke your consent or object to the processing of your data, without affecting the lawfulness of the processing before such withdrawal.

• Right to obtain the limitation of data processing: if you have exercised your right to object to the processing of data, this will be subject to verification of whether the legitimate reasons of the data controller override your rights.

• Right to data portability: Right to receive your personal data in a structured, commonly used and machine-readable format, provided that it is technically possible for portability, and where they have been used/processed with your consent or because of the existence of a contract.

9. CONTACT 

Should you need to exercise your rights or raise any issue relating the processing of your Personal Information, you can contact Sevilla Tapas Tour by post at Calle Adriano 18, 41001, Sevilla (Spain) or via e-mail to info@sevillatapastour.com. We may ask you to provide a proof of your identity.

Please contact us in the first instance if you have any concerns. If we are unable to resolve your concern, you have the right to make a complaint to the Spanish Data Protection Agency or the relevant data protection authority where you live if within the European Union.